Terms & Conditions
These Terms and Conditions apply to all
purchases from our website.
Please read them carefully before
placing an order.
1. Acceptance of your order:
We must receive payment of the price of
the products, the gift-wrapping service (if applicable) and the delivery
charges before we can accept your order. We reserve the right to restrict the
number of products you may order and to refuse any order. If you have provided
us with your email address you will receive an email from us confirming that we
have received your order. This email is sent automatically and does not mean
that we have accepted your order. We will notify acceptance of your order by
sending an email to you stating that your order has been accepted and
dispatched. Otherwise, our acceptance of your order takes place upon delivery
of the products. Only when we have accepted your order is a binding contract
created between us.
2. Prices:
Our prices are set out on our website in
American dollar and are inclusive of American-rated VAT where applicable. You
are responsible for the disclosure and payment of any import duties or other
taxes which apply in the country to which the products are delivered. Prices
remain in force until we publish new prices on our website. Delivery charges
may apply and are displayed during the order process.
There is also the option to view our
prices in Euros, US Dollars Australian Dollars and Japanese Yen. Although the current
exchange rate for these currencies is updated daily, the prices shown are only
a guide. All orders will be charged in Pounds Sterling as shown on your order
confirmation. We can not be held responsible for any differences to the
exchange rate between the time of purchase and the time the payment is
completed.
Whilst we try to ensure that all prices
on our website are accurate, mistakes can sometimes occur. If we discover an
error in the price of products you have ordered we will contact you as soon as
possible and give you the option of either reconfirming your order at the
correct price or cancelling it. If we are unable to contact you we will treat
the order as being cancelled. If the order is cancelled, we will refund any
money, which we have taken from you.
We reserve the right to change our
prices.
3. Availability:
All orders are subject to availability
of products. If products you order are not available we will notify you (where
possible) and, if we have received the price and the delivery charges of the
unavailable products, we will refund them to you within 30 days of your order
unless you agree to a longer period.
4. Delivery:
Our aim is to get your order delivered
within ship out in 2-4 work days of receipt of payment to addresses within the American
and within 7 working days of receipt of payment to all other addresses (Please
allow up to 28 days for delivery). All products require a signature when
delivered. If products are returned to us as undeliverable we shall attempt to
contact you to arrange re-delivery. This will incur an additional postage
charge. If we are unable to contact you we will refund the price of the
products only. The original postage charge cannot be refunded due to
administrative costs. Once the products are delivered they will become your
risk and we will not be liable for any subsequent damage, loss or destruction
to them.
5. Returns Policy:
In addition to the right of cancellation
in condition 5 above, we operate a Returns Policy. If for any reason you are
not satisfied with any products bought from this website you may return them to
us within 28 days of purchase for a refund or exchange. All items must be
returned 'as sold': in resalable condition, unworn, in original packaging with
all swing tickets attached. If a returned item fails to meet one of these
requirements we cannot accept the item back. On the back of the invoice /
dispatch note is a returns form and label which both explains the returns
process and requires you to complete the appropriate section so we know what
action to take.
When returning items for exchange, an
additional postage charge will be required to re-send the exchanged item. When
returning an item for a refund we are unable to reimburse the return postage
charge.
Please Note: When returning items for
exchange, an additional postage charge will be required to re-send the
exchanged item. When returning an item for a refund we are unable to reimburse
the return postage charge.
6. Faulty / Defective Goods:
If the manufactures recommended cleaning
instructions are followed and the product has been used for its intended
purpose, generally almost all faults will appear within the first 3 months
after purchase. For this reason you may return any faulty item up to 3 months
after the date of purchase. This product would then be professionally inspected
for any faults of manufacture and a judgment made. If the damage to the product
is deemed accidental damage/wear and tear, the product will be returned to the
customer. If the inspection reveals any fault of manufacture then the product
will be exchanged for new replacement product or fully refunded. If a product
is deemed faulty, we will re-emburse you with reasonable costs of your return
shipping charge if you include a receipt.
Under extreme circumstances, providing
the product does not show excessive wear or neglect, a product may still be
defective after 3 months of purchase. You may therefore return the item for an
assessment by one of our specialists. These products may take longer to
evaluate as often the manufactures approval or intervention is needed.
Unfortunately, after this period of time, any products that are sent back to us
for an inspection is done so at the customers own risk. We can not guarantee to
be able to offer any refund or replacement on products returned to us after
this period of time.
We evaluate each returned faulty product
professionally and as quickly as possible with an aim to keep every customer
satisfied with the highest level of customer service possible.
Please note: all faulty goods must be
clean, dry and free from dirt and mud; we will not process any return we deem
to be too dirty or wet.
If products we deliver to you are not as
ordered or are damaged, defective or of incorrect quantity you should contact
us within 7 days of delivery. We will replace the incorrect, damaged or
defective products or make good the shortfall in quantity or, at our option,
credit the price and delivery charges of those products to you.
If you do not receive products ordered
you should notify us within 28 days of the date of your order. We will deliver
the products ordered or, at our option, credit the price and delivery charges
of the non-delivered products to you, or if we have not accepted your order and
have been unable to contact you, we will notify you of the reason for
non-acceptance.
Nothing in these Terms and Conditions
shall be construed to exclude or limit any rights you may have as a consumer to
the extent that such liability and rights may not be excluded or limited under
applicable statute or law.